Target Helpdesk Software are delighted to announce the introduction of 4 great new products. These additions will compliment the core Target Helpdesk product and help further improve and streamline the client support operation. All products have been built with seamless integration as Addins to Target Helpdesk.
The Surveys AddIn lets operators seek additional information from end-users by using a survey as a checklist request. In the more classic fashion, surveys can be used to obtain feedback on performance and satisfaction. Information is available in realtime data and graphical format.
The LiveReport Designer lets managers define both day-to-day, monthly reporting information. Reporting can be viewed as charts or data grids. So whether you need an adhoc query based on ticket requests for a customer, service contract or asset or you want current view of requests for your top 3 clients, LiveReports Designer is the answer.
Report Server allows you to define who gets what information, when. Scheduling reports means you can save even more time. Run any report and request that report to be sent to you, your team or a client in the format you want, when you want. Have yourself and each client receive a regular pdf on outstanding requests or recent performance.
CRM Mailer Build on your customer relationships by designing personalised emails and targeting all or a group of your customers and end-users. CRM Mailer comes with FREE 100 emails per month for existing Target Helpdesk Enterprise Edition users.
The above prodcuts will be available from August 2008. For more details about these products, please contact us.
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