Target Helpdesk comes complete with a back-end service which is your silent agent that looks after both inbound and outbound emails as well as some other auxillary tasks such as search indexing and statistical crunching.
Inbound and outbound email processing is a great benefit to your helpdesk that saves the helpdesk time day in, day out. The service reads incoming emails, converts them into tickets and routes the request to the relevant helpdesk staff. It will even generate a personalised reply to the client making the request to let them know the request has been recieved and what the request number is for future reference. For outbound emails, the service constantly monitors outstanding requests and sends alerts and reminders according to your preferences.
Watch the 1-minute movie now to see how to setup email processing on your Target Helpdesk.
Target Helpdesk Software Weblog 
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