Target Helpdesk Software Update – 3.3.0.29957

Software Version 3.3.0.29957
 – fixed ticket summary to highlight when client response is the latest note activity on the ticket
 – implemented SLA “on-hold” in the Windows Service to prevent tickets being logged when SLA is on-hold, just as per desktop; issued a record of this action into the service log when it occurs
 – implemented recalculate sla when category is changed and the new category has its own SLA stamped against it