Target Helpdesk Software Update – 3.3.0.33880

Software Version – 3.3.0.33880
 – client organisation maintenance now allows allocation of SLA’s; this can be used when multiple SLA are being managed for a company. In this case set one of the SLA as the default under the general settings. When SLA’s are allocated to a company, the SLA list on the desktop and web is limited to this list when the operator tries to override the calculated SLA. Also, when this setup is invoked, web clients are offered this list to choose from the available SLA’s for their company