Software Version 3.4.0.22982
– select email “from” account in SLA for automated email notifications
– Windows Service stats processing moved to threaded process for cycle performance (ensure “stats_poll_frequency_secs” setting is now set to a value such as 10800 (every 3 hours)
– when ticket cache and search result cache were created in v3.3.4, the mirror indexes got created successfully for ticket cache but not search result cache; these are now added per the indexes on existing search result table
– automated cleanup of search index for orphaned results for objects (tickets, kb and assets) that have been deleted
– fixed kb search to acknowledge title/keywords/notes subfiltering which got dropped since the kb search got switched to using the global livesearch search index
Target Helpdesk Software Weblog 