TargetHelpdesk Online – Intro information

TargetHelpdesk Online Supports the following primary functions
* Helpdesk operators
* Client Access
* Surveys
* XML Gateway

Compatibility.
TargetHelpdesk Online is cross-browser compatible and tested on the follow browsers
* Google Chrome
* Safari
* FireFox
* Opera
* Internet Explorer

Toolbar buttons
* "Last Viewed" provides a history of the last 10 tickets viewed
* "next-ticket" brings up the next outstanding ticket assigned to you or a team that you are a member of

Ticket View Control Panel
* "Recent Tickets" provides a view of tickets recently logged
* "My Tickets" provides a view of tickets assigned to you
* "Team Tickets" provides a view of tickets assigned to teams that you are a member of
* "Recent Contacts" provides a view of the last 10 client contacts to have logged tickets
* "All Tickets" provides a view of all tickets in the helpdesk

Charts
* The summary screen chart displays a breakdown of tickets according to the loaded view e.g. by status
* The ticket detail page displays a chart representing the time remaining for follow-up and resolution of the current ticket

Ticket Summary Results
Each result provides a link to the relevant ticket, a notes excerpt, ticket properties and a time indicator bar
* The icons prefixing the ticket title represent the ticket status/priority/category/origin where icons are available
* The ticket title provides a link to view the full ticket page
* An excerpt of the latest note is shown below the title
* The time bar indicator shows 2 bars representing the response and resolution time remaining - green indicates time left, red indicates the time has lapsed
* Ticket properties displayed are the requestor, requestor organisation, status, priority and assignee. Click the requestor and requestor organisation for quick lookup of contact details. Click status, priority, assignee to instantly update the value
* Quick access icons are included in each results which are Notes, Edit and Send Email. Click on the notes bubble icon to view the full notes of the ticket, Edit to edit the ticket and Send Email to use the send email facility

Ticket Detail
* Use the "swipe" dots to view further details of the ticket. Ticket details can show notes, ticket properties and ticket dates.
* Use the attachments link to add or review attachements for the ticket
* USe the "Save" button when finished editing ticket data.

Hints and Tips
* Use the Apple-style "swipe" dots to reveal additional content or options
* Right-click and "open link in new tab" to view multiple tickets across tabs within the browser
* Use the icon at the end of a ticket title on summary results to open the link in a new tab
* Hover over a ticket summary result to obtain logged/response/resolution date and time gauges