Author Archives: targethelpdesk

About targethelpdesk

Matt Allen founded Target Helpdesk Software Ltd and it was Matt who also developed the company's flagship product Target Helpdesk.

Target Helpdesk Software Update – 3.4.9.19165

Posted on 25 July 2012 by targethelpdesk

Software version 3.4.9.19165 – (fix) dashboard bar stats inaccurate when “all historical tickets” option on with “filter closed tickets” off (database tuning update so does not require database update)  

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Target Helpdesk Software Update – 3.4.8.39173

Posted on 21 May 2012 by targethelpdesk

Software version 3.4.8.39173 – (enhancement) Send email facility now provides the ability to selectively choose ticket attachments to add to the email as an attachment. The ticket attachments are shown in a list (most recent first) on the attach button menu. … Continue reading →

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Getting Started with LiveReports

Posted on 6 April 2012 by targethelpdesk

LiveReports is a Target Helpdesk Add-in for those who want to harness the power of creating customised reports tailored to specific requirements. Whether you are interested in the last 5 requests submitted to the helpdesk, the most frequent client to your … Continue reading →

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Target Helpdesk Software Update – 3.4.7.16049

Posted on 9 March 2012 by targethelpdesk

Software version 3.4.7.16049 – Support for custom email recipients on system email templates – fix ticket summary refresh (was clearing the current view cache instead of the deleted cache) – Added Team Tickets view to desktop – Team tickets view … Continue reading →

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Target Helpdesk Software Update – 3.4.4.37767

Posted on 6 February 2012 by targethelpdesk

Software version 3.4.4.37767 – rewritten csv import as odbc driver not compatible on Windows 7 – fixed some anomolies with summary list refreshes (e.g. open list did not remove an entry when status had changed via main ticket screen) – … Continue reading →

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Target Helpdesk Software Update – 3.4.3.19777

Posted on 12 June 2011 by targethelpdesk

Software version 3.4.3.19777 – MARS enabled database connection for Multiple Active Result Sets (SQL 2005+) – session type captured in session manager to distinguish between desktop and web sessions – web portal 2 base level includes whos online

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Target Helpdesk Software Update – 3.4.2.18212

Posted on 11 June 2011 by targethelpdesk

Software version 3.4.2.18212 – fixed IMAP processing inbound email issue – was not able to read Cc on email properly (Service: 3.4.2.38318) – Compiled to support wider CPU compabitibility – Remove all attachments option on send email – SLA notes … Continue reading →

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TargetHelpdesk Online – Intro information

Posted on 13 May 2011 by targethelpdesk

TargetHelpdesk Online Supports the following primary functions * Helpdesk operators * Client Access * Surveys * XML Gateway Compatibility. TargetHelpdesk Online is cross-browser compatible and tested on the follow browsers * Google Chrome * Safari * FireFox * Opera * … Continue reading →

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Target Helpdesk Software Update – 3.4.2.27086 (Change Control Release)

Posted on 15 December 2010 by targethelpdesk

Software version 3.4.2.27086 – Email templates by SLA – so admins can now setup SLA-specific systematic email templates according to SLA (within SLA maintenance) – added support for IMAP email over SSL – redesigned stats by date processing to improve … Continue reading →

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Target Helpdesk Software Update – 3.4.1.14658

Posted on 27 May 2010 by targethelpdesk

Software version 3.4.1.14658  – improved internal data management with dynamic loading of contacts/assets/kb – load on demand  – menu on the send email button was overloading the event handler which sometimes caused the send email button became unresponsive so we … Continue reading →

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