Author Archives: targethelpdesk

Software Version 3.4.1.23035 See the full flyer – Target-Helpdesk-Version-3.4-flyer  – when updating from Active Directory, syncing no longer overwrites native fields that contain data with fields from AD that are blank i.e. Target fields take precedence when the AD field is … Continue reading →

Software Version 3.4.0.22982  – select email “from” account in SLA for automated email notifications  – Windows Service stats processing moved to threaded process for cycle performance (ensure “stats_poll_frequency_secs” setting is now set to a value such as 10800 (every 3 … Continue reading →

Software Version 3.3.6.39863  – organisation kb access filtering; under organisation, you can now limit the kb articles each organisation has access to by identifying the kb categories visible to that organisation  – kb search on web portal is now wired … Continue reading →

Software Version 3.3.4.40690  – automated flagging follow-up notes as public via system option; enables follow-up notes added to a ticket to be automatically marked as public for viewing by client in web portal  – search indexing performance improvement to maintain … Continue reading →

Software Version 3.3.2.37718 See the full flyer Target-Helpdesk-Version-3.3-Flyer  – added custom field date highlighting for anniversary or full date matches; includes ‘tolerance’ system option, so you can have it still highlight an anniversary -/+ a number of days  – fixed issue … Continue reading →

Software Version 3.3.2.35750  – crm mailer now incorporates livereport designer for “livequery” so you can email a list, for example, everyone who has logged a call in the last 10 days that is hardware related  – added user-level option to permission … Continue reading →

Software Version 3.3.1.17147  – new module – scheduled emails; integrated into SLA as default and controllable on a per ticket basis  – ticket label is free-format text to allow for custom terminology as well as selection from pre-defined alternatives to … Continue reading →

Software Version – 3.3.0.33880  – client organisation maintenance now allows allocation of SLA’s; this can be used when multiple SLA are being managed for a company. In this case set one of the SLA as the default under the general … Continue reading →

Software Version 3.3.0.29957  – fixed ticket summary to highlight when client response is the latest note activity on the ticket  – implemented SLA “on-hold” in the Windows Service to prevent tickets being logged when SLA is on-hold, just as per … Continue reading →

3.3.0.39726  – added colour coding tab backgrounds for Office 2003-styled main screen tabs; tabs are coloured according to preferences for breaches and last response by client; tab colours change automatically during natural background dashboard refresh – add ticket tab tags … Continue reading →