Author Archives: targethelpdesk

Software Version 3.2.9.23730  – added SmartAdvisor that monitors ticket tab usage and periodically suggests tabs that can be switched off  – added descriptive time meaning (This morning, Today, Yesterday etc.) to main ticket screen notes summary  – added more time … Continue reading →

Software Version 3.2.8.31923  – ticket summary list highlights according to preference colour, when the the client response is the most recent on the ticket – useful for quickly identifying tickets that may need follow-up further to a client responding  – … Continue reading →

See the full flyer Target-Helpdesk-Version-3.2.7 Right-click on a tab and select “Refresh” Software Version 3.2.7.40745 (Notified Release)  – rebuilt software compilation server which has now resolved crystal reports compatibility  – revised timesheet summary report to include daily total and moved to time … Continue reading →

Software Version 3.2.6.38629  – configurable multi-level categories; sort order functionality revised to support any number of levels used;  when upping the number of levels, existing categories are preserved and shifted downwards; when reducing the number of levels, the lowest levels … Continue reading →

Software Version 3.2.5.38317  – configurable multi-level categories; system options lets you control how many levels of ticket categories you want – up to a maximum of 5.  – sla on category includes update to sla calculation engine to select sla … Continue reading →

Software Version 3.2.5  – configurable multi-level categories; system options lets you control how many levels of ticket categories you want – up to a maximum of 5.  – sla on category includes update to sla calculation engine to select sla … Continue reading →

Software Version 3.2.4.18438  – fixed email template parsing of custom ticket fields – was not previously wired up; this means you can now include custom ticket field tags within canned email templates and they will be auto-replaced when sending an … Continue reading →

Software Version 3.2.4.25433  – fixed asset update issue when no cost-centre and the replication facility was checking for replication requirements

Software Version 3.2.4.17597  – fixed asset update issue when no allocation or location and the replication facility was checking for replication requirements