Category Archives: Change Log

Software version 3.4.9.19165 – (fix) dashboard bar stats inaccurate when “all historical tickets” option on with “filter closed tickets” off (database tuning update so does not require database update)  

Software version 3.4.8.39173 – (enhancement) Send email facility now provides the ability to selectively choose ticket attachments to add to the email as an attachment. The ticket attachments are shown in a list (most recent first) on the attach button menu. … Continue reading →

Software version 3.4.7.16049 – Support for custom email recipients on system email templates – fix ticket summary refresh (was clearing the current view cache instead of the deleted cache) – Added Team Tickets view to desktop – Team tickets view … Continue reading →

Software version 3.4.4.37767 – rewritten csv import as odbc driver not compatible on Windows 7 – fixed some anomolies with summary list refreshes (e.g. open list did not remove an entry when status had changed via main ticket screen) – … Continue reading →

Software version 3.4.3.19777 – MARS enabled database connection for Multiple Active Result Sets (SQL 2005+) – session type captured in session manager to distinguish between desktop and web sessions – web portal 2 base level includes whos online

Software version 3.4.2.18212 – fixed IMAP processing inbound email issue – was not able to read Cc on email properly (Service: 3.4.2.38318) – Compiled to support wider CPU compabitibility – Remove all attachments option on send email – SLA notes … Continue reading →

Software version 3.4.2.27086 – Email templates by SLA – so admins can now setup SLA-specific systematic email templates according to SLA (within SLA maintenance) – added support for IMAP email over SSL – redesigned stats by date processing to improve … Continue reading →

Software version 3.4.1.14658  – improved internal data management with dynamic loading of contacts/assets/kb – load on demand  – menu on the send email button was overloading the event handler which sometimes caused the send email button became unresponsive so we … Continue reading →

Software Version 3.4.1.23035 See the full flyer – Target-Helpdesk-Version-3.4-flyer  – when updating from Active Directory, syncing no longer overwrites native fields that contain data with fields from AD that are blank i.e. Target fields take precedence when the AD field is … Continue reading →

Software Version 3.4.0.22982  – select email “from” account in SLA for automated email notifications  – Windows Service stats processing moved to threaded process for cycle performance (ensure “stats_poll_frequency_secs” setting is now set to a value such as 10800 (every 3 … Continue reading →